Terms of service

These terms govern your use of Lehvel. They are written to be read, not to be survived. If something here does not match how the product behaves, the product is wrong and we want to hear about it at legal@lehvel.com.

What Lehvel is

Lehvel is a coordination and payments platform. Property operators — investors and property managers — post scoped work. Vetted contractors bid on it. An accepted bid becomes a signed scope of work, funds are held by our payment processor until the work is approved, and every step is written to one record.

Lehvel is not a construction company. We are not a party to the contract between an operator and a contractor. We do not perform, supervise, inspect, warrant or guarantee any work, and we hold no trade licence. The agreement for the work itself is between the operator and the contractor. Our role is to structure that agreement, move the money on the instructions the two of you give, and keep the record.

Accounts

You must be at least 18 and able to enter a contract. If you open an account on behalf of a company, you are confirming that you can bind it. Keep your credentials to yourself: work signed, approved or paid for through your account is treated as yours.

We may suspend or close an account for non-payment, for misuse of the platform, or where we reasonably believe activity is fraudulent or unsafe.

If you post work (operators)

• Describe the work accurately. A scope that hides conditions produces bids that cannot be honoured, which is the failure this product exists to prevent.
• You are responsible for permission to have work done at the property, and for the obligations that fall on an owner — permits, registration, disclosures, and access.
• Review material requests before they are purchased, and approve completed work honestly and promptly. Escrowed funds release on your approval.

If you bid on work (contractors)

• Hold and maintain the licences, registrations, bonds and insurance your trade and jurisdiction require. Lehvel may ask for evidence; asking is not a verification of your compliance, and it never transfers responsibility to us.
• Bid what you can deliver. A submitted bid is an offer; if it is accepted, it becomes a scope of work you are agreeing to perform.
• Do the work to code, pull the permits that are yours to pull, and close out properly.

Payments, escrow and fees

Payments run through Stripe. By transacting on Lehvel you also accept the Stripe Connected Account Agreement. Funds for an accepted bid are held by the processor and released to the contractor when the operator approves the work — Lehvel does not hold your money in its own account, and does not act as a bank, an escrow agent or a money transmitter.

Current pricing:

What	Amount
Contractor	Free to join and bid. No subscription at this time
Operator subscription	$99–299 per month, by active projects
Transaction fee, charged to the contractor on release	3.0% under $1,000 · 2.5% $1,000–$5,000 · 2.0% $5,000–$15,000 · 1.5% over $15,000

There are no lead fees. Payments over roughly $1,000 run over ACH, where moving money costs a flat fee rather than a percentage; smaller jobs may run on a card. Subscription fees are billed in advance and are not refundable for a period already begun. We will give notice before changing prices.

Disputes about the work

If an operator does not approve completed work, the release pauses. The job record — scope, signatures, messages, material approvals, photos, change orders — is the evidence, and it is designed to be exactly that. We may help the two parties reach a resolution and may make a decision about the release of held funds where we are asked to. That is an operational decision about a payment, not a legal determination, and it does not affect either party's rights to pursue the matter elsewhere.

Reviews

Reviews may only be left by a party to a completed, paid transaction on the platform, in both directions. Do not offer or accept anything in exchange for a review, and do not post reviews you know to be false. We may remove reviews that break these rules; we do not remove a review because its subject dislikes it.

Using the platform honestly

Do not use Lehvel to defraud anyone, scrape it, resell access to it, interfere with it, or misrepresent who you are.

Taking a relationship you formed on Lehvel off the platform to avoid fees — after the introduction, the scoping and the matching have been provided — is a breach of these terms. We may suspend accounts that do it. This is not a restriction on who you may work with: it is about not taking the service and declining to pay for it.

No warranty, and the limit of what we owe you

The platform is provided "as is". We do not warrant that it will be uninterrupted or error-free, and we make no warranty about the quality, safety, legality or outcome of any work arranged through it, or about the accuracy of anything a user posts.

To the fullest extent the law allows, Lehvel is not liable for indirect, incidental, special or consequential damages, or for lost profits. Our total liability for any claim relating to the platform is limited to the fees you paid us in the twelve months before the claim arose. Nothing here excludes liability that cannot lawfully be excluded.

You agree to indemnify Lehvel against claims arising from your use of the platform, the work you perform or commission through it, and your breach of these terms.

Guides and other content

The guides published on this site are general orientation for scoping, pricing and approving work. They are not legal, insurance, engineering or code advice, and they are not instructions for performing licensed trade work. Costs and requirements change; verify the specifics with the authority named in each piece before you rely on them.

Changes, law, and reaching us

We may change these terms. Material changes will be posted here with a new effective date, and continuing to use the platform after that means you accept them.

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules, and the courts of that state have jurisdiction.

Questions: legal@lehvel.com.