Terms of Service
Services and scope
Lehvel provides website, Search Presence, AI Visibility, AI Agent, workshop, and related implementation services. For client work, the written proposal or scope identifies the deliverables, schedule, fees, and any recurring services. If a scope conflicts with these terms, the scope controls for that engagement.
Acceptance and delivery
Work begins after you accept the scope and provide any required payment, information, access, and approvals. Delivery dates are estimates unless the scope expressly makes a different commitment. We will ask before publishing or making consequential changes outside the permissions you have approved.
Fees and recurring services
Fees, payment timing, and renewal terms appear in the accepted scope or checkout. Recurring services renew month to month until canceled unless the scope states otherwise. Workshop purchases are one-time charges unless checkout clearly says otherwise. Third-party fees are not included unless they are listed in the scope.
Cancellation
You may cancel a recurring service through Talk to Lehvel on this site or by emailing team@lehvel.com. Unless the scope states otherwise, cancellation takes effect at the end of the current billing period. Amounts already paid are not prorated or refunded except where required by law or expressly stated in the scope. Cancellation of one-time work is governed by its accepted scope. We will confirm cancellation requests in writing.
Client responsibilities
You are responsible for providing accurate business information, having the right to use any materials you give us, protecting account credentials, and reviewing work that requires your approval. Delays in information, access, or approval may change the delivery schedule.
Ownership and licenses
After full payment, you own the final website content, design, and code created specifically for your engagement. Lehvel keeps ownership of its pre-existing tools, reusable systems, methods, and templates. Open-source software and third-party materials remain subject to their own licenses. You may request an export of your project files.
Third-party services
Some work depends on services operated by others, including hosting, analytics, payment, search, directory, and AI providers. Their terms, availability, and platform decisions remain outside Lehvel’s control. You authorize only the connections and permissions required by your scope.
AI-assisted work
Lehvel uses AI-enabled tools to help research, draft, build, test, and operate services. A person remains responsible for the engagement. AI assistance does not expand the permissions you granted or remove review requirements for consequential work.
No results guarantee
We do not guarantee search rankings, inclusion in AI answers, recommendations by third-party systems, lead volume, revenue, or uninterrupted availability of third-party platforms. We are responsible for the work and deliverables in the accepted scope, not outcomes controlled by customers, competitors, search engines, AI systems, or other providers.
Limitation of liability
To the fullest extent permitted by law, Lehvel’s total liability for a claim arising from an engagement is limited to the amount paid to Lehvel for that engagement during the three months before the claim. Lehvel is not liable for indirect, consequential, special, or incidental damages.
Governing law
These terms are governed by the laws of the State of Ohio. Any dispute will be resolved in Cuyahoga County, Ohio.
Contact
Questions about these terms can be submitted through Talk to Lehvel on this site or by emailing team@lehvel.com.