Quote follow-up
Subject: Your quote for the kitchen repaint. "Hi Sam, just checking you received the quote we sent Tuesday for the kitchen and hallway. Happy to walk through it or adjust anything. We have openings the week of the 14th if the timing works. Maria, Brightside Painting, 330-555-0142"
Appointment reminder
Subject: See you Thursday at 9. "Hi Sam, a reminder that Jake will be there Thursday between 9 and 10 to look at the water heater. He'll call when he's on the way. Reply here or call 330-555-0142 if you need to change the time."
Thank-you and review request
Subject: Thanks for having us. "Hi Sam, thanks for choosing us for the new water heater. If anything seems off in the next few weeks, call Jake directly. If you have a minute, an honest review helps other people nearby find us: [your review link]."
Send the review request to every customer, not only the ones you expect to be pleased. That's the rule on Google.
Overdue invoice
Subject: Invoice 1042, now past due. "Hi Sam, a friendly note that invoice 1042 for the water heater install was due on the 1st. You can pay at [payment link], or call if something about it doesn't look right. Thanks."
Questions
Can AI write these for me?
It can draft them. Keep the specifics real: the job, the date, the person's name.
Should I email or text?
Reminders and review requests often work better by text. Quotes and invoices suit email.
How soon should I send the review request?
The same day the job is finished.