Numbers worth reading
- Calls and direction requests from Google Business Profile Performance.
- Form fills and calls from the website, by page.
- New reviews and your average rating.
- Which searches showed your profile, from Performance's search terms list.
Numbers that mislead
Impressions go up and down with the season. A ranking report checked from one spot in town misses how Maps changes block by block. And "visibility" percentages from tools are each tool's own formula. None of these are useless, but none of them paid anyone.
How often
Monthly is enough for most small businesses. Compare each month with the same month last year so a slow January doesn't look like a problem.
Questions
Where do I find my Google Business Profile numbers?
Search your business while signed in and choose Performance.
Should my agency send reports?
Yes, and you should be able to see the same numbers in your own accounts.
What if calls drop but rankings look fine?
Check your hours, phone number and recent reviews on the profile first.
About the author
Jason Murphy, Founder
Jason has spent two decades building sites, search programs, and digital products for businesses. At Lehvel, he leads product and strategy.
Jason Murphy on LinkedIn