Connect operations
Follow the Work
A working session on one workflow in your business: a quote, an order, a booking, a hand-off. Before it, you list the steps as they really happen. In the session we trace the work from the first request to done, mark every step that depends on a person remembering, and redesign one hand-off so it no longer does.
$19990 minutes · six seats
Trace one workflow from request to done, and find the steps that depend on someone remembering.
In the session
- Trace one workflow step by step, with the person or tool at each step.
- Mark each step that depends on memory, a message or a manual copy.
- Find the information each step needs and where it comes from.
- Redesign one hand-off, and write down what changes.
You leave with
- The workflow drawn as it actually runs.
- Every step that depends on memory, marked.
- One redesigned hand-off, written so someone else can run it.
Who it is for. Owners and operations, sales and service leaders whose work moves between people, inboxes and tools by hand.
How a seat works.
Live online. 90 minutes, six seats, $199 each, on your own business. Reserve a seat and pay on this site. You receive the confirmation and a calendar invite at once.
Thursday, November 19, 2026 at 1:00 PM Eastern
Refund in full up to 48 hours before the session.