02 · Step 3, on your own

The Sort

Every shop we walk into has the same price written in five places, and nobody sure which one is right. This session finds yours. You pick five facts, hunt down every copy, and name the one that counts.

About 25 minutesNo charge

Start the page All sessions

Have this in front of you.

Your website, your price sheet or catalog, and whoever answers the phone.

You leave with

A one-page fact sheet: five facts, the right answer for each, who owns it and when it was last checked.

Do the work here.

Your page4 lines

Pick the five

Ask whoever answers the phone what people ask most. A price, a lead time, your hours, your service area, a policy.

The five facts customers ask about most

Find every copy

For each fact, list every place it's written: the website, Google, a PDF, a spreadsheet, a quote template, one person's head.

Where each one is written down

One line per fact. List every place.

The copies that disagree

Name the right one

For each fact, one person is in a position to know. Write the right answer, that person's name and today's date.

The right answer, its owner and the date

One line per fact.

Your answers stay in this browser until you send them.

Bring this page to a 40-minute call. We'll tell you which copies to fix first and how to keep them from drifting again.

Talk to Lehvel

The Sort

Have this in front of you.

You leave with

Do the work here.

Want a second set of eyes?

Bring this page to a 40-minute call. We'll tell you which copies to fix first and how to keep them from drifting again.